If that’s the case, ask your network admins to enable the font download setting or add the website where your e-learning courses are hosted to the trusted sites in Group Policy.įor Windows 10 users, in particular, Microsoft no longer recommends blocking fonts since doing so "can substantially diminish usability" and there are other security features in Windows 10 to protect against font-based exploits. The font download setting in Internet Explorer is enabled by default, but some organizations disable it via Group Policy.
Here’s how to enable font downloads in Internet Explorer, depending on whether the setting is managed by network admins or learners. If learners see the wrong fonts in these browsers, ask them to disable font blockers when viewing courses.) (It’s possible to block web fonts in Google Chrome and Firefox using browser plugins. Since Internet Explorer is the only browser with a built-in font download setting, this step generally applies only to Internet Explorer users. If your server has the right MIME type (see above) and learners still see the wrong fonts, make sure the font download setting is enabled in their web browsers. Enable the Font Download Setting in Learners’ Browsersįont downloads are required for viewing Storyline 360, Storyline 3, Rise 360, and Studio 360 HTML5 courses. For example, here’s how to add a MIME type in Microsoft’s IIS Manager.
Ask your server admin to add a MIME type to the hosting server for Web Open Font Format (WOFF) files. If learners see the wrong fonts in all web browsers (Chrome, Firefox, Internet Explorer, etc.), it means the server where your course is hosted doesn’t know how to display web fonts.
Sometimes, this substitution makes text look different than the way you designed it. When this happens, the learner’s computer or mobile device substitutes system fonts in your course. If a learner sees the wrong fonts in a course, it means the font files in your published output aren’t getting to the learner’s web browser. Web fonts allow us to control every glyph and character so text looks the same in all browsers, giving learners the best experience on every device.
We use web fonts (WOFF files) in published courses, so text looks exactly the way you designed it and remains sharp when it’s scaled up or down.